Get in Touch with Our Support Team
We’re committed to providing prompt, professional assistance across all gaming inquiries. Whether you need help with account management, payment processing, or responsible gambling resources, our dedicated support team operates under UK Gambling Commission regulations. We maintain strict data protection standards and ensure all communications comply with relevant legislation.
Available Contact Channels
Select the method that best suits your needs. Our multi-channel approach ensures you can reach us through your preferred platform with consistent service quality and response times guaranteed.
- Live Chat Support – Available 24/7 for immediate assistance with gaming queries
- Email – Contact us at [email protected] for detailed inquiries requiring documentation
- Telephone Support – Call +44 (0)20 3808 4752 during business hours (Monday–Friday, 8 AM–10 PM GMT)
- Secure Portal – Submit detailed inquiries through your registered account dashboard
Support Departments and Response Times
Different issues require specialized expertise. We’ve organized our team accordingly to ensure you receive accurate information.
- Account & Login Issues – Response within 2 hours via any channel
- Payment & Withdrawal Queries – Handled within 4 hours; email preferred
- Responsible Gambling Support – Immediate assistance available; confidentiality guaranteed
- Complaints & Disputes – Formal response within 48 hours; escalation protocols applied
Last updated: January 16, 2026